Michael West Professor of Organizational Psychology, Lancaster University Management School/Senior Visiting Fellow, The King’s Fund
Compassionate Leadership for Cultures of High Quality Care
How can we help to develop cultures of high quality, continually improving and compassionate care in the challenging circumstances we face in our health services and, at the same time, ensuring the well-being and growth of those who provide that care – our staff? And how can we become more effective at leading and working across boundaries to ensure the effectiveness of ‘systems’ such as ICSs and STPs?
This session offers the research evidence and practical guidance necessary to help us ensure compassion, high quality and innovation are at the heart of health care cultures in their organisations. It describes the link between good leadership, team working, staff experience and service user outcomes as well as other key cultural elements associated with good performance in health care: vision and values; goals and performance; support and compassion; learning and innovation; and team work and collaboration within and across organisational boundaries. It also describes how collective and compassionate leadership are essential to create the conditions for innovation and improvement in healthcare.
The presentation will describe not only the ‘what’ of the key elements of team and organizational elements for a positive culture but also the ‘how’. It will describe how we can help to create the conditions that ensure a high quality care culture. Participants will learn about and be given links to a wealth of open-access, evidence-based resources to enable them to support the transformation of health care teams and organizations.
Michael is Senior Visiting Fellow at the King’s Fund, London and Professor of Organizational Psychology at Lancaster University Management School. He is Visiting Professor at University College, Dublin and Emeritus Professor at Aston University where he was formerly Executive Dean of Aston Business School. He has authored, edited or co-edited 20 books and has published over 200 articles for scientific and practitioner publications, as well as chapters in scholarly books. The focus of his research over 30 years has been culture and leadership in organisations, team and organizational innovation and effectiveness, particularly in relation to the organization of health services. He provides regular policy advice to UK National Health Service organisations. He lectures widely about compassionate leadership for health services and the results of his research and solutions for developing effective and innovative health care organizations.
12.30-1.30pm Thursday 11th July 2019
Sovereign Lecture Theatre, Bradford Royal Infirmary, Duckworth Lane, Bradford. BD9 6RJ
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