Michael West Professor of Organizational Psychology, Lancaster University Management School/Senior Visiting Fellow, The King’s Fund

Compassionate Leadership for Cultures of High Quality Care


How can we help to develop cultures of high quality, continually improving and compassionate care in the challenging circumstances we face in our health services and, at the same time, ensuring the well-being and growth of those who provide that care – our staff? And how can we become more effective at leading and working across boundaries to ensure the effectiveness of ‘systems’ such as ICSs and STPs?

This session offers the research evidence and practical guidance necessary to help us ensure compassion, high quality and innovation are at the heart of health care cultures in their organisations. It describes the link between good leadership, team working, staff experience and service user outcomes as well as other key cultural elements associated with good performance in health care: vision and values; goals and performance; support and compassion; learning and innovation; and team work and collaboration within and across organisational boundaries. It also describes how collective and compassionate leadership are essential to create the conditions for innovation and improvement in healthcare.

The presentation will describe not only the ‘what’ of the key elements of team and organizational elements for a positive culture but also the ‘how’. It will describe how we can help to create the conditions that ensure a high quality care culture. Participants will learn about and be given links to a wealth of open-access, evidence-based resources to enable them to support the transformation of health care teams and organizations.



Michael is Senior Visiting Fellow at the King’s Fund, London and Professor of Organizational Psychology at Lancaster University Management School. He is Visiting Professor at University College, Dublin and Emeritus Professor at Aston University where he was formerly Executive Dean of Aston Business School.  He has authored, edited or co-edited 20 books and has published over 200 articles for scientific and practitioner publications, as well as chapters in scholarly books.  The focus of his research over 30 years has been culture and leadership in organisations, team and organizational innovation and effectiveness, particularly in relation to the organization of health services. He provides regular policy advice to UK National Health Service organisations. He lectures widely about compassionate leadership for health services and the results of his research and solutions for developing effective and innovative health care organizations.

12.30-1.30pm Thursday 11th July 2019

Sovereign Lecture Theatre, Bradford Royal Infirmary, Duckworth Lane, Bradford. BD9 6RJ

To book a place, register at:

For queries please contact or


Seminar ~ Through Adversity comes Legacy – The #hellomynameis story…@PointonChris@YQSRDOTORG @BTHFT @GILLIANJANES ‏@RUTHMBAXTER @UNIOFBRADFORD #CLAHRC_IMPACT

NIHR CLAHRC Yorkshire and Humber

Quality & Safety Seminar

Chris Pointon, Co-founder & global campaign ambassador for #hellomynameis

Through Adversity comes Legacy – The #hellomynameis story…

12.30-1.30pm Thursday 13th June 2019

Sovereign Lecture Theatre, Bradford Royal Infirmary, Duckworth Lane, Bradford. BD9 6RJ

Abstract: This is a very personal, thought-provoking and heart-warming session that will leave you inspired, reflective and overall in awe of such an amazing individual that we were blessed to have as part of healthcare.

My inspiring wife Dr Kate Granger MBE along with myself came up with a social media campaign that has gone on to revolutionise patient care across global healthcare.  This session will take you on the journey from the conception of #hellomynameis to how it now fits within healthcare and how Kate’s legacy continues through the work I do and the numerous accolades named after her.

Biography: Hello, my name is Chris Pointon and I am the husband of…

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Celebration event ~ Registration now open! AHPs in Research: Amplifying Impact #AHPsInResearch @jo_cooke73


Registration is now open for AHPs in Research: Amplifying Impact

We are delighted to announce some of our eminent keynote speakers:

Dr Louise Wood, Director of Science, Research and Evidence, Department of Health and Social Care

Professor Hugh McKenna, Dean of Medical School Development, Ulster University, from the Research Excellence Framework Advisory Panel

Along with workshops, posters and case studies, together we will focus on and celebrate

  • The changing face of research
  • The changing face of healthcare and the importance of research, linking with the NHS Long Term Plan
  • Current impact, and widening our appreciation of ways to demonstrate impact

Click here for further information and to register

For any enquiries, please contact