SEMINAR_ 22/06/2017 Healthcare Complaints Analysis Tool @YQSRDOTORG @RuthMBaxter @thorp_liz

Improving patient safety through learning from complaints: Thursday 22nd June, 12.30-1.30pm

Dr Tom Reader will report evidence using the Healthcare Complaints Analysis Tool – the first reliable tool for systematically analysing and benchmarking the nature and severity of complaints received by hospitals. He will discuss the idea that complaints have high validity and can be used both as an early warning system for identifying systemic failures in healthcare organisations, and as a catalyst for organizational learning.

To register please click here (open in google chrome) or email


Sovereign Lecture Theatre Bradford Royal Infirmary

For queries please contact Ruth Baxter or Liz Thorp

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